Index GRI

The contents of 2009 EDP’s Report and Accounts were developed considering “Global Reporting Initiative” guidelines. Our reporting score was A+, as confirmed by KPMG and the Global Reporting Initiative.

The following table shows GRI Indicators according to the Electric Utility Sector Supplement and includes commitments for future disclosure of a few specific indicators according to this new supplement, where it has not been possible to publish in this first year of this Supplement. The table bellow also identifies the available information that responds to the Global Compact 10 Principles, reinforcing the EDP’s commitment with this initiative.

The source is, mainly, EDP's 2009 Report - EDP; Business; Contribution to Sustainability; Report on Corporate Governance; and Financial Information. When the source is different, it is properly identified:

n/a - not applicable
n/k - not available

 

 


1. STRATEGY AND ANALYSISSource of Information
1.1cStatement from the Chairperson of the Executive Board of Directors.Pages 7-9
1.2cDescription of the main impacts, risks and opportunities. Pages  22-23; 121-123

c Core Indicators


2. ORGANIZATIONAL PROFILESource of Information
2.1cName of the organisation.Page 264
2.2cMain brands, products and/or services.Page 11
2.3cOperational structure of the organisation, including main divisions, operational units, subsidiaries and joint ventures.Page 26 - 27
2.4cLocation of the organisation's head office.Page 264
2.5cNumber of countries in which the organisation operates and the name of the countries in which its main operations are located or which are particularly relevant to the issues of sustainability covered by the report.Page 11
2.6cType and legal nature of ownership.Page 90
2.7cMarkets served.Page 11
2.8cSize of the organisation.Pages 11; 18-19; 26-27
2.9cSignificant changes made during the period covered by the report in terms of size, structure or shareholder control.Pág. 246; www.edp.pt> Sustainability> Reports
2.10cPrizes/awards received during the reporting period.Pages 52, 53
EU1sInstalled capacity, broken down by primary energy source and by regulatory regime.Pages 11, 19;
www.a.nossa-energia.edp.pt > centros produtores
EU2sNet energy output broken down by primary energy source and by regulatory regime.

Pages 11, 19

EU3sNumber of residential, industrial, institutional and commercial customer accounts.Page 68
EU4sLength of above and underground transmission and distribution lines by regulatory regime.Pages 42, 48
Portugal:www.edpdistribuicao.pt; Espanha:www.hcenergia.com> About Us> Distribution> Facilities
EU5sAllocation of CO2e emissions allowances or equivalent, broken down by carbon trading framework.Page 85;
www.edp.pt> Sustainability> Reports: Carbon Disclosure Project

Core Indicators

es Sector Indicators


3. REPORT PARAMETERSource of Information
Report profile
3.1cPeriod to which the information refers (tax year or calendar year, for example).Page 246; www.edp.pt> Sustainability> Reports
3.2cDate of the most recent report (if there is one).Page 246; www.edp.pt> Sustainability> Reports
3.3cReporting cycle (annual, biennial, etc.).Page 246; www.edp.pt> Sustainability> Reports
3.4cContacts for questions related to the report or its content.Page 264
Scope and Limits of the Report
3.5cProcess to define the content of the report.Page 246; www.edp.pt> Sustainability> Reports
3.6cLimits of the Report.Page 246; www.edp.pt> Sustainability> Reports
3.7cOther limitations of a specific nature.Page 246; www.edp.pt> Sustainability> Reports
3.8cBasis for preparation of the report in relation to joint ventures, subsidiaries, leased facilities, sub-contracted operations and other organisations that could significantly affect comparability between periods and/or organisations.Page 246; www.edp.pt> Sustainability> Reports
3.9cData measurement techniques and calculation bases, including theories and techniques that support the estimates used to compile indicators and other information presented in the report.Page 246; www.edp.pt> Sustainability> Reports
3.10cExplanation of the nature and consequences of any reformulation of information contained in previous reports and the reasons behind such reformulation.Page 246; www.edp.pt> Sustainability> Reports
3.11cSignificant changes compared with previous years in terms of scope, limits or measurement techniques used in preparing the report.Page 246; www.edp.pt> Sustainability> Reports
Index of GRI Content
3.12cTable that identifies the location of each element of the GRI report.Pages 244-245; www.edp.pt> Sustainability> Reports
Checks
3.13cCurrent policies and procedures in place for providing external checks on the report.Pages 246, 248-249; www.edp.pt> Sustainability> Reports

c Core Indicators


4. GOVERNANCESource of Information
4.1cGovernance Structure.Page 96; www.edp.pt> Corporate Governance
4.2cIndication if the chairperson of the highest governing body is also an executive director (and, if this is the case, his/her responsibilities as a member of the organisation's board of directors and the reasons for this arrangement).Page 97
4.3cFor organisations with a single-tier model of governance, declaration of the number of independent or non-executive members of the board.Page 95
4.4cMechanisms that allow shareholders and workers to make recommendations to the highest governing body.www.edp.pt > Corporate Governance; www.edp.pt> Sustentabilidade> Partes Interessadas> Diálogo> Colaboradores
4.5cRelationship between remuneration for members of the highest governing body, the executive board, other directors and the performance of the organisation (including social and environmental performance).Pages 128-130
4.6cProcesses in force in the highest governing body to ensure that conflicts of interest are avoided.Pages 55, 97; www.edp.pt> Corporate Governance > By-Laws and Internal Regulations (CGS decision in October 2008);
4.7cProcess to determine whether the members of the highest governing body have the qualifications and knowledge to define the organisation's strategy in economic, environmental and social matters.Page 97
4.8cDeclarations of mission and values, codes of conduct and internal principles with regard to economic, environmental and social performance, as well as their degree of implementation.Pages 10; 55
www.edp.pt> About EDP> Our Commitments
4.9cProcedures of the highest governing body to supervise the organisation's identification and management of economic, environmental and social performance, including relevant risks and opportunities, as well as adherence to or compliance with standards.Page 54-55; 103; 114
4.10cSelf-assessment processes covering the performance of the highest governing body, especially with respect to economic, environmental and social performance.Pages 128
Commitments to External Initiatives
4.11cExplanation of if and how the organisation handles the precautionary principle.Pages 118-119
4.12cLetters, principles or other externally-developed initiatives of an economic, environmental or social nature to which the organisation subscribes or endorses.www.edp.pt > Sustentabilidade> Abordagem à Sustentabilidade> Participations
4.13cMemberships in associations and/or national/international advocacy organizations in which the organization has position in governance bodies; participates in projects or committees; provides substantive fuding beyond routine membership dues; or views mambership as strategic.www.edp.pt > Sustainbaility> Approach to Sustainability> Participações
Stakeholders Engagement
4.14cList of stakehoder groups engaged by the organisation.Page 56; www.edp.pt> Sustentabilidade > Partes Interessadas> Diálogo (stakeholders engagement)
4.15cBasis for identification and selection of stakeholders with whom to engage.Page 56; www.edp.pt> Sustentabilidade > Partes Interessadas> Diálogo (stakeholders engagement)
4.16cApproaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.Page 56; www.edp.pt> Sustabilidade > Partes Interessadas> Diálogo (stakeholders engagement)
4.17cKey topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.Page 56; www.edp.pt> Sustentabilidade > Partes Interessadas> Diálogo (stakeholders engagement)
c Core Indicators

 


5. MANAGEMENT APPROACHSource of Information
 

This GRI index includes summaries of the organisation's management processes for the different categories of indicator, with references to where you can find additional information.

The aim is to provide a clearer picture of the company's performance in the different areas of sustainability.
The same reporting period applies to all the categories, and the GRI protocols are used across the board for the various indicators.

EDP businesses are managed within the framework of the Group's Sustainable Development Principles, published in 2004. These eight principles guide the company as it seeks to balance the economic, environmental and social aspects of its different business.

www.edp.pt> 
Sustainability    
 5. MANAGEMENT APPROACH

Economic PerformanceSource of Information
Management Approach
EDP's economic performance is presented along the EDP's Report and Accounts 2009, focused mainly in Section 02- Business, where economic performance is reported considering main macroeconomic challenges of the year. In section 01 - EDP, key economic and financial indicators from last four years are highlighted. In the other report sections, organizational aspects of the company, risks and opportunities arisen and main targets are mentioned against company commitments.
 
EU6sManagement approach to ensure short and long-term electricity availability an reliability.                                                                      Page 31
EU7sDemand-side management programs including residential, commercial, institutional and industrial programs.Pages 72, 87
EU8sResearch and development activity and expenditure aimed at provideng reliable electricity and promoting sustainable development.Pages 57-58
EU9sProvisions for decommissioning of nuclear power sites.Page 85
Performance
EC1cDirect economic value generated and distributed.Page 21
EC2cFinancial implications and other risks and opportunities for the organization’s activities due to climate change.Pages 32, 86, 173
EC3cCoverage of the organization’s defined benefit plan obligations.Pages 166-167
EC4cSignificant financial assistance received from government.Page 21
EU10sPlanned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime.Page 31
EU11sAverage generation efficiency of thermal plants by energy source and by regulatory regime.Page 87
EU12sTransmission and distribution losses as a percentage of total energy.Page 83
Market Presence
EC5aRange of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.                            Page 61
EC6cPolicy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.Page 74
EC7cProcedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.Page 62
Indirect Economic Impacts
EC8cDevelopment and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement.Page 78;
www.edp.pt> sustainability> Society and Culture> Local Communities
EC9aUnderstanding and describing significant indirect economic impacts, including the extent of impacts.Page 77

c Core Indicators

a Aditional Indicators

s Sector Indicators

 

5. MANAGEMENT APPROACH


ENVIRONMENTAL PERFORMANCESource of InformationGC
Management Approach
EDP Group is engaged with an Environmental Policy since 1994 which has been deeply reviewed in the first quarter of 2009. In 2007 publishes a Biodiversity Policy. Environment and Sustainability are organised in exactly the same way, with internal management following ISO 14 001:2004 guidelines.Policies: www.edp.pr> Sustainability (Environment; Biodiversity);
Management: www.edp.pt> Sustainability> Environment;
Risk: 122;
Commitments: 55
 
Materials   
EN1Materials used by weight or volume.Page 83 
EN1

Report in-use inventory of solid and liquid high level and low level PCBs contained in equipment.

Page 85 
EN2cPercentage of materials used that are recycled input materials.non existant7
Energy 
EN3cDirect energy consumption by primary energy source.Page 837
EN4cIndirect energy consumption by primary source.Page 83 
EN5aEnergy saved due to conservation and efficiency improvements.Page 839
EN6aInitiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.Page 859
EN7aInitiatives to reduce indirect energy consumption and reductions achieved.Page 72;
www.eco.edp.pt
 
Water   
EN8cTotal water withdrawal by source.Page 838
EN8Report overall water usage for processing, cooling and consumption in thermal and nuclear power plants, including use of water in ash handling.Page 83 
EN9aWater sources significantly affected by withdrawal of water.

 n/k

7
EN10aPercentage and total volume of water recycled and reused. 0%.7
Biodiversity
EN11c

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

Page 877, 8
EN12cDescription of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.Page 87;
www.edp.pt> Sustainability> Environment> Biodiversity
7, 8
EN12sMaintenance of transmission line corridors; fragmentation and isolation (islandization) and impacts of thermal discharge.Pages 84-85 
EN13aHabitats protected or restored.(1)7, 8
EU13aBiodiversity of offset habitats compared to the biodiversity of the affected areas.n/k 
EN14aStrategies, current actions, and future plans for managing impacts on biodiversity.(1)7, 8
EN14sReport the impacts (including fragmentation and isolation), develop mitigation measures, and monitor residual effects at new sites and existing sites on the following:Forested areas; Loss of indigenous species;Landscape; and Marine freshwater and wetland ecosystems. Assessment and mitigation should consider conservation plans for indigenous species,
alterations in the migration, breeding, or habitat of animals (e.g., fish passage) from the reporting organization’s infrastructure (e.g.,power lines and dams).
n/k 
EU14sBiodiversidade dos habitats repostos comparados com a biodiversidade dos habitats que terão de ser repostos(1) 
EN15Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. (1) 
Emissions, Effluents, and Waste  
EN16cTotal direct and indirect greenhouse gas emissions by weight.Page 83 
EN16sReport CO2e per MWh broken down by country or regulatory regime, for: Net generation from all generating capacity; Net generation from all fossil fuel generation; and Estimated net delivery to end users. This includes emissions from own generation as well as gross purchased power including line losses (in Compilation section 2.4).Page 838
EN17cOther relevant indirect greenhouse gas emissions by weight.Page 838
EN18sInitiatives to reduce greenhouse gas emissions and reductions achieved.Pages 72, 83, 878
EN19cEmissions of ozone-depleting substances by weight.(2)8
EN20NOx, SOx, and other significant air emissions by type and weight.Page 838
EN20sReport emissions per MWh net generation. Examples of ‘other significant air emissions’ include but are not limited to mercury, coal pile dust, ash lagoons or ponds, precipitator dust, and reservoir draw down dust.Page 83 
EN21cTotal water discharge by quality and destination.www.edp.pt> Sustainability> Environment> Performance8
EN21sInclude thermal discharges.Pages 84-85 
EN22cTotal weight of waste by type and disposal method.Page 838
EN22sInclude PCB waste.Page 83 
EN23cTotal number and volume of significant spills.

Page 85

8
EN24aWeight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention and percentage of transported waste shipped internationally.

Page 85

8
EN25aIdentity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff.n/k 
Products and Services
EN26cInitiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.www.eco.edp.pt; www.edp.pt> Sustainability> Environment> Impact Assessment7
EN27cPercentage of products sold and their packaging materials that are reclaimed by category.n/a(4) 
Compliance
EN28cMonetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.Page 838
Transport
EN29a

Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce

www.edp.pt> Sustainability> Environment> Impact Assessment7
Environmental Investment
EN30aTotal environmental protection expenditures and investments by type.Pages 83, 85, 233-2347,8,9

c Core Indicators

a Aditional Indicators

s Sector Indicators
 


GC - Global Compact
 

 

 

Notes:

(1) More detailed information will be available in a future biodiversity brochure, to be launched during the first semester of 2010.

(2) The only source of emission of ozone-depleting substances identified by the company is older air conditioning systmes in office buildings. The company is currentely replacing these systems..

(4) The product sold by the company (electricity and gas) are not packed.

 

5. MANAGEMENT APPROACH


SOCIAL PERFORMANCE Source of Information
Management Approach
Our people and our teams are our main competitive advantage. The diversity of the geographical regions in which EDP operates resulted in the design of a new Human Resources Organisation Model.Corporate management has become stronger and now allows for a more strategic approach. The consolidation of information follows the same criteria as all other company information.Human Resources Policies: Page 62;
Occupational Health and Safety: www.edp.pt> Sustainability > Occupational Health and Safety;
Human Resources Organisation: Page 108
Strategic Approach: Page 62


EMPLOYMENTSource of InformationGC
LA1cTotal workforce by employment type, employment contract, and region.Page 61
LA1s

Distribuição do emprego sub-contratado por: tipo de emprego; tipo de contrato e região.

                                                                   

n/k;
EDP has an ongoing characterization of their suppliers, who hopes to graduate in 2010 and begin its public release in 2011;
Pages 61, 75
 
LA2cTotal number and rate of employee turnover by age group, gender, and region.Page 61,
Average duration of the presence of employees in the company is 18 years (note 3).
6
LA3aBenefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.n/k6
EU14sPrograms and processes to ensure the availability of a skilled workforce.Page 61 
EU15sPercentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region.Page 66 
EU16sPolicies and requirements regarding health and safety of employees and employees of contractors and subcontractors.

n/k

 
EU17sDays worked by contractor and subcontractor employees involved in construction, operation & maintenance activities.Page 61 
EU18sPercentage of contractor and subcontractor employees that have undergone relevant health and safety training.Page 66 
Labor / Management Relations
LA4cPercentage of employees covered by collective bargaining agreements.Page 61

 

1, 3

       

LA4sReport on percentage of contractor employees (contractor, subcontractor and independent contractor) working for the reporting organization covered by collective bargaining agreements by country or regulatory regime.

Page 61;
See comment on LA1.

 
LA5c

Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.

Page 651, 3
Occupational Health and Safety 
LA6aPercentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs.Page 66 
LA7cRates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region.Page 611
LA7sReport on health and safety performance of contractors and subcontractors working onsite or on behalf of the reporting organization off site.Page 61 
LA8cEducation, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.Page 66;
www.edp.pt> Sustainability> Sustentabilidade> Occupational Health and Safety> Plano de Constingência
1
LA9aHealth and safety topics covered in formal agreements with trade unions.n/k 
Training and Education
LA10cAverage hours of training per year per employee by employee category.Page 616
LA11aPrograms for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.Pages 61, 64 
LA12aPercentage of employees receiving regular performance and career development reviews.Page 64: 100%6
Diversity and Equal Opportunity
LA13cComposição da direcção e do grupo responsável pela governação empresarial; proporção homem/mulher, faixa etária, minorias e outros indicadores de diversidade.Pages 61-622, 6
LA14cProporção de salário base entre homens e mulheres, por categoria funcional.Page 612, 6


c Core Indicators

a Aditional Indicators

 s Sector Indicators
 


GC - Global Compact

 


HUMAN RIGHTSInformation SourceGC
Investment and Procurement Practices
HR1cPercentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.100%, referred to in general terms of purchase of the EDP.
Page 75
1      
HR2cPercentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.20% (6)1
HR3aTotal hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.Page 611
Non-discrimination
HR4

c

Total number of incidents of discrimination and actions taken.

Pages 110-111

1, 6
Freedom of Association and Collective Bargaining
HR5cOperations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.www.edp.pt> Corporate Governance> Code of Ethics (Clause 2.2.2; 3.1.1);1, 3
HR5sManagement mechanisms to adress the right to organize, bargain, strike or instances of lock out.Page 65;
www.edp.pt> Corporate Governance> Code of Ethics; www.edp.pt> Corporate Governance> Code of Ethics (Clause 2.2.2; 3.1.1);
Explicit in the collective labor agreements.
 
Child Labor
HR6c

Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.

www.edp.pt> Corporate Governance> Code of Ethics (Clause 3.1.2)

1, 5
Forced and Compulsory Labor
HR7cOperations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.www.edp.pt> Corporate Governance> Code of Ethics (Clause 3.1.2)1, 4
Security Practices
HR8aPercentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.n/k1
Indigenous Rights
HR9aTotal number of incidents of violations involving rights of indigenous people and actions taken.0.1

Core Indicators

a Aditional Indicators

 Sector Indicators


GC - Global Compact

Notes:

(6) Value corresponding only to Portugal.

 


SOCIETYSource of InformationGC
Community
EU19sStakeholder participation in the decision making process related to energy planning and infrastructure development.Page 79;
www.edp.pt> Approach to Sustainability> Organisation
 
EU20sApproach to managing the impacts of displacement.www.edp.pt> Sustainability> Environment> Biodiversity> Minimising the Impact on Biodiversity> Environmental impact management in Peixe Anglical Hydroelectric Power Plant 
SO1cNature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.

Pages 78, 84 (EMAS);
www.edp.pt> Abordagem à Sustentabilidade> Organização; www.edp.pt> Sustentabilidade> Ambiente> Avaliação de Impacte

 
SO1sInclude programs related to local population involvement; Influx of workers and impacts on neighboring communities; Changes to land-use including loss of global commons; Impacts on infrastructure, and access to services; and Changes to the aesthetics and quality of the landscape.www.edp.pt> Sustentabilidade> Ambiente> Avaliação de Impacte 
EU21sContingency planning measures, disaster/ emergency management plan and training programs, and recovery/restoration plans.Page 66 
EU22s Number of people physically or economically displaced and  compensation, broken down by type of project.0. 
Corruption
SO2cPercentage and total number of business units analyzed for risks related to corruption.Page 252;
www.edp.pt> Sustainability> Publications and Reports
10
SO3cPercentage of employees trained in organization’s anti-corruption policies and procedures.Page 6110
SO4cActions taken in response to incidents of corruption.Page 110-11110
Public Policy
SO5cPublic policy positions and participation in public policy development and lobbying.www.edp.pt> Sustainability> Stakeholders (Governmental Institutions);
www.edp.pt> Sustainability> Approach to Sustainability> Participations
10
SO6aTotal value of financial and in-kind contributions to political parties, politicians, and related institutions by country.www.edp.pt> Corporate Governance> Code of Ethics (Clause 4.1.2)10
Anticompetitive behaviour
SO7aTotal number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.n/k10
Compliance
SO8cMonetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.(5) 

Core Indicators

Aditional Indicators

s Sector Indicators

GC - Global Compact

Notes:

(5) The monetary value of the EDP Group's fine is negligible and so it is not worthwhile breaking it down into categories.
 

 


Product Responsibility Source of Information
Product Responsibility Performance Indicators
EU23sPrograms, including those in partnership with government, to improve or maintain access to electricity and customer support services.Page 71;
www.edpdistribuicao.pt> a rede> AGRIS
EU24sPractices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services.Page 68
Customer Health and Safety
PR1cLife cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. www.edp.pt> Sustentabilidade> Prevenção e Segurança> Segurança e Cidadania;
www.edp.pt> Sustentabilidade> Ambiente> Desempenho> Campos Eléctricos e Magnéticos
PR1sIt should also be assessed: Resource planning; Generation; Distribution; Use. State the processes for assessing community health risks including monitoring, prevention measures and, if applicable, long term healthrelated studies. Identify community health risks that are assessed such as: Compliance with exposure limit(s) to electric fields (in kV per m) and magnetic fields (in μT).www.edp.pt> Sustentabilidade> Prevenção e Segurança> Segurança e Cidadania;
www.edp.pt> Sustentabilidade> Ambiente> Desempenho> Campos Eléctricos e Magnéticos
PR2aTotal number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.0.
EU25sNumber of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases.Page 61
Product and Service Labeling
PR3cType of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.Page 68
PR4 aTotal number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.n/k
PR5aPractices related to customer satisfaction, including results of surveys measuring customer satisfaction.Pages 68-69
Marketing Communications
PR6cPrograms for adherence to laws, standards, and voluntary codes related to marketing
communications, including advertising, promotion, and sponsorship.
non existant
PR7aTotal number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.non existant
PR8aTotal number of substantiated complaints regarding breaches of customer privacy and losses of customer data.n/k
Compliance
PR9cMonetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services.(5)
Access
EU26sPercentage of population unserved in licensed distribution or service areas.100%
EU27sNumber of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime.7% (6)
EU28sPower outage frequency.www.edpdistribuicao.pt> Qualidade> Documentação> Relatórios de Qualidade de Serviço (6)
EU29sAverage power outage duration.Page 42
EU30sAverage plant availability factor by energy source and by regulatory regime.Page 38

c Core indicators

Aditional indicators

Sector indicators

 

Notes:

(5) The monetary value of the EDP Group's fine is negligible and so it is not worthwhile breaking it down into categories.

(6) Value corresponding only to Portugal.