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Index GRI

The contents of 2010 EDP’s Report and Accounts were developed considering “Global Reporting Initiative” guidelines. Our reporting score was A+, as confirmed by KPMG and the Global Reporting Initiative.

This Annual Report was prepared according to Global Reporting Initiative guidelines. The following table shows the GRI indicators according to the Supplement for the Electricity Sector, fully disclosed. For the new partially responses, commitments for future disclosures are included, as well as the reason for its omission. The following table also links Global Compact principles to the information disclosed within the report, reinforcing the commitment of EDP with this initiative.

The source is, mainly, EDP's 2010 Report - EDP; Business; Contribution to Sustainability; Report on Corporate Governance; and Financial Information. When the source is different, it is properly identified:

n/k – not available
n/a – not applicable
n/m – not material

Strategy and anilysis

1. STRATEGY AND ANALYSIS			Reported	Source of Information
1.1	c	Statement from the most senior decision-maker of the organization	Fully	Page 6
1.2	c	Description of key impacts, risks, and opportunities	Fully	Page 20; 134

^c Core indicatores

Organizational Profile

2. ORGANIZATIONAL PROFILE			Source of Information
2.1	c	Name of the organization.	Page 295
2.2	c	Primary brands, products, and/or services.	Page 9
2.3	c	Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.	Page 24-25
2.4	c	Location of organization's headquarters.	Page 295
2.5	c	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	Page 9
2.6	c	Nature of ownership and legal form.	Page 104
2.7	c	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).	Page 9; 79
2.8	c	Scale of the reporting organization.	Page 9; 24-25; note 52 to the Financial Statement
2.9	c	Significant changes during the reporting period regarding size, structure, or ownership.	Page 273
2.10	c	Awards received in the reporting period.	Page 64-65
EU1	a	Installed capacity, broken down by primary energy source and by regulatory regime.	Page 36; 40; 44; 60
EU2	a	Net energy output broken down by primary energy source and by regulatory regime.	Page 36; 40; 44; 60
EU3	a	Number of residential, industrial, institutional and commercial customer accounts.	Page 79
EU4	a	Length of above and underground transmission and distribution lines by regulatory regime	Page 48; 60
EU5	a	Allocation of CO_2e emissions allowances or equivalent, broken down by carbon trading framework.	Page 99

^cCore Indicators

^aAditional Indicators

Report Parameters

3. REPORT PARAMETERS			Source of Information
		Report Profile
3.1	c	Reporting period (e.g., fiscal/calendar year) for information provided.	Page 245; www.edp.pt> Sustainability> Reports
3.2	c	Date of most recent previous report (if any).	Page 245; www.edp.pt> Sustainability> Reports
3.3	c	Reporting cycle (annual, biennial, etc.)	Page 245; www.edp.pt> Sustainability> Reports
3.4	c	Contact point for questions regarding the report or its contents.
		Scope and Limits of the Report
3.5	c	Process for defining report content.	Page 245; www.edp.pt> Sustainability> Reports
3.6	c	Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.	Page 245; www.edp.pt> Sustainability> Reports
3.7	c	State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).	Page 245; www.edp.pt> Sustainability> Reports
3.8	c	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.	Page 245; www.edp.pt> Sustainability> Reports
3.9	c	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols.	Page 245; www.edp.pt> Sustainability> Reports
3.10	c	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods).	Page 245; www.edp.pt> Sustainability> Reports
3.11	c	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.	Page 245; www.edp.pt> Sustainability> Reports
		Index of GRI Content
3.12	c	Table identifying the location of the Standard Disclosures in the report.	Page 270; www.edp.pt> Sustainability> Reports
		Checks
3.13	c	Policy and current practice with regard to seeking external assurance for the report.	Page 276; www.edp.pt> Sustainability> Reports

^c Core indicatores

Governance

2. GOVERNANCE			Reported	Source of Information
4.1	c	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.	Fully	Page 109; www.edp.pt> Corporate Governance
4.2	c	Indicate whether the Chair of the highest governance body is also an executive officer.	Fully	Page 111; www.edp.pt> Corporate Governance
4.3	c	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.	Fully	www.edp.pt> Corporate Governance> Governing Bodies
4.4	c	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.	Fully	Page 118; 151
4.5	c	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).	Fully	Page 142-143
4.6	c	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	Fully	www.edp.pt> Corporate Governance> Independence and Incompatibilities Statement
4.7	c	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics.	Fully	Page 12
4.8	c	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.	Fully	Page 8; www.edp.pt> About edp> Our Commitments
4.9	c	Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.	Fully	Page 66; www.edp.pt> Sustainability> Approach to Sustainability> Organisation
4.10	c	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.	Fully	Page 142-143
	Commitments to External Initiatives
4.11	c	Explanation of whether and how the precautionary approach or principle is addressed by the organization.	Fully	Page 98; 133
4.12	c	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.	Fully	www.edp.pt> Sustainability> Approach to Sustainability> Participations
4.13	c	Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic.	Fully	www.edp.pt> Sustainability> Approach to Sustainability> Participations
	Stakeholders Engagement
4.14	c	List of stakeholder groups engaged by the organization.	Fully	Page 68; www.edp.pt> Sustainability> Stakeholders
4.15	c	Basis for identification and selection of stakeholders with whom to engage.	Fully	Annexes - Page 176-177
4.16	c	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.	Fully	Annexes - Page 176-177
4.17	c	Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.	Fully	Page 68

^c Core Indicators

Management Approach

5. MANAGEMENT APPROACH	Source of Information
	This GRI index includes summaries of the organisation's management processes for the different categories of indicator, with references to where you can find additional information. The aim is to provide a clearer picture of the company's performance in the different areas of sustainability. The same reporting period applies to all the categories, and the GRI protocols are used across the board for the various indicators. EDP businesses are managed within the framework of the Group's Sustainable Development Principles, published in 2004. These eight principles guide the company as it seeks to balance the economic, environmental and social aspects of its different business.	www.edp.pt > Sustainability

5. MANAGEMENT APPROACH

Source of Information

This GRI index includes summaries of the organisation's management processes for the different categories of indicator, with references to where you can find additional information.

The aim is to provide a clearer picture of the company's performance in the different areas of sustainability.
The same reporting period applies to all the categories, and the GRI protocols are used across the board for the various indicators.

EDP businesses are managed within the framework of the Group's Sustainable Development Principles, published in 2004. These eight principles guide the company as it seeks to balance the economic, environmental and social aspects of its different business.

www.edp.pt > Sustainability

Economic Performance

5. MANAGEMENT APPROACH

Management Approach			Reported	Source of Information
	EDP's economic performance is presented along the EDP's Report and Accounts 2010, focused mainly in Section 02- Business, where economic performance is reported considering main macroeconomic challenges of the year. In section 01 - EDP, key economic and financial indicators from last four years are highlighted. In the other report sections, organizational aspects of the company, risks and opportunities arisen and main targets are mentioned against company commitments.
EU6	a	Management approach to ensure short and long-term electricity availability and reliability	Partially ⁽¹⁾	Page 28; 30; www.eco.edp.pt
EU7	a	Demand-side management programs including residential, commercial, institutional and industrial programs	Fully	Page 71; 82-83; www.edp.pt> Sustainability> Environment> Climate Change
EU8	a	Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development	Fully	Page 71
EU9	a	Provisions for decommissioning of nuclear power sites	Fully	Page 70-71
		Performance
		Economic performance is measured against Edp's strategic Agenda for 2009-2012 (see page 20), considering the macro-economic (page 26), the energetic (Page 28) and the regulatory framework (page 30) of each year of disclosure	Fully
EC1	c	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.	Fully	Page 19
EC2	c	Financial implications and other risks and opportunities for the organization's activities due to climate change.	Fully	Page 99; 135; 183
EC3	c	Coverage of the organization's defined benefit plan obligations.	Fully	Note 3 in Financial Statements, page 186; Note 35, page 222
EC4	c	Significant financial assistance received from government.	Partially⁽²⁾	Page 19
EU10	a	Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime.	Fully	Page 29
EU11	a	Average generation efficiency of thermal plants by energy source and regulatory regime.	Partially⁽²⁾	Page 100
EU12	a	Transmission and distribution losses as a percentage of total energy.	Fully	Page 94
		Market Presence
		EDP promotes the implementation of best business practices around the different markets where it operates, always framed by national regulations. The interaction with its different stakeholders respects local cultures and is framed by EDP’s Code of Ethics. Employees are mainly locally hired as well as suppliers. EDP’s business has a positive influence on local economies, promoting the growth of local businesses.	Fully
EC5	s	Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.	Fully	Page 73
EC6	c	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.	Fully	Page 84
EC7	c	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.	Fully	Page 74
		Indirect Economic Impacts
		Access to electricity is considered by the Millennium Development Goals as a key need to improve life quality. Electricity it is today considered a basic need and is with this perspective that EDP acts on a daily basis. Mainly linked to the construction of new hydropower facilities, EDP wants to guarantee the local communities will beneficiate of the company’s presence in the region and has several programs in place to promote economic conditions and life quality of those communities. These programs can be consulted in www.a-nossa-energia.edp.pt EDP has, also, been a member of the London Benchmarking Group (LBG) since 2007. Since the 1990s, this group has been developing a model for assessing the social performance of voluntary contributions by its members, the LBG model, which allows the demonstration of the work been done within the community; a stronger engagement with its stakeholders to ascertain benefits to the company and the community; the determination of the social return of resources invested, considering the SROI methodology (page 87).	Fully
EC8	c	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.	Fully	Page 88
EC9	s	Understanding and describing significant indirect economic impacts, including the extent of impacts.	Fully	Page 88

^c Core Indicators

^a Aditional Indicators
^s Core Sector Indicators

⁽¹⁾ Information is now being consolidated at a Corporate level and will be available by 2011.
⁽²⁾The information will be broken down in accordance with GRI in the next report^..

Environmental Performance

5. MANAGEMENT APPROACH

Environmental Performance			Reported	Source of Information	GC
Environmental Performance				Source of Information	GC	Management Approach
		EDP Group is engaged with an Environmental Policy since 1994 which has been deeply reviewed in the first quarter of 2009. In 2007 publishes a Biodiversity Policy. Environment and Sustainability are organised in exactly the same way, with internal management following ISO 14001:2004 guidelines.	Fully
		Materials
		www.edp.pt > Sustainability > Environment > Performance	Fully
EN1	c	Materials used by weight or volume.	Fully	Page 94
EN2	c	Percentage of materials used that are recycled input materials.	Fully	non existant	7
		Energy
		www.edp.pt > Sustainability > Environment > Performance	Fully
EN3	c	Direct energy consumption by primary energy source.	Fully	Page 94	7
EN4	c	Indirect energy consumption by primary source.	Fully	Page 94
EN5	a	Energy saved due to conservation and efficiency improvements.	Fully	Page 94	9
EN6	a	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.	Fully	Page 83	9
EN7	a	Initiatives to reduce indirect energy consumption and reductions achieved.	Fully	Page 94; www.eco.edp.pt
		Water
		www.edp.pt > Sustainability > Environment > Performance	Fully
EN8	c	Total water withdrawal by source.	Fully	Page 94	8
EN9	a	Water sources significantly affected by withdrawal of water.	No	n/k	7
EN10	a	Percentage and total volume of water recycled and reused.	Fully ⁽³⁾	n/m	7
		Biodiversity
		Biodiversity Report: www.edp.pt > Sustainability > Environment > Biodiversity	Fully
EN11	c	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.	Fully	Page 100	7, 8
EN12	c	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	Fully	www.edp.pt > Sustainability > Environment > Biodiversity	7, 8
EN13	a	Biodiversity of offset habitats compared to the biodiversity of the affected areas	Fully	www.edp.pt > Sustainability > Environment > Biodiversity > Biodiversity Report	7, 8
EU13	a	Habitats protected or restored.	Partially	www.edp.pt > Sustainability > Environment > Biodiversity > Biodiversity Report
EN14	a	Strategies, current actions, and future plans for managing impacts on biodiversity.	Fully	www.edp.pt > Sustainability > Environment > Biodiversity > Biodiversity Report	7, 8
EN15	a	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.	Fully	www.edp.pt > Sustainability > Environment > Biodiversity > Biodiversity Report
		Emissions, Effluents and Waste
		www.edp.pt > Sustainability > Environment > Performance	Fully
EN16	s	Total direct and indirect greenhouse gas emissions by weight.	Fully	Page 94
EN17	e	Other relevant indirect greenhouse gas emissions by weight.	Fully	Page 94	8
EN18	s	Initiatives to reduce greenhouse gas emissions and reductions achieved.	Fully	Page 99	8
EN19	e	Emissions of ozone-depleting substances by weight.	Fully ⁽⁴⁾	n/m	8
EN20	e	NO_x, SO_x, and other significant air emissions by type and weight.	Fully	Page 94	8
EN21	s	Total water discharge by quality and destination.	Fully	Page 94; www.edp.pt > Sustainability > Environment > Performance
EN22	e	Total weight of waste by type and disposal method.	Fully	Page 94	8
EN23	e	Total number and volume of significant spills.	Fully	Page 97	8
EN24	a	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.	Fully	Page 97	8
EN25	a	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.	No	n/k
		Products e Services
		www.edp.pt > Sustainability > Environment > Performance	Fully
EN26	e	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.	Fully	Page 96	7
EN27	e	Percentage of products sold and their packaging materials that are reclaimed by category.	No ⁽⁵⁾	n/a
		Compliance
		www.edp.pt > Sustainability > Environment > Environmental Management	Fully
EN28	e	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.	Fully	Page 94	8
		Transport
		www.edp.pt> Sustainability > Environment > Climate Change. Information as also available in the Carbon Disclosure Report	Fully
EN29	a	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.	No	n/k	7
		Overall
EN30	a	Total environmental protection expenditures and investments by type.	Fully	Page 97; note 50 in Financial Statements, page 252	7,8,9

^c Core Indicators

^a Aditional Indicators

^s Core Sector Indicators

GC - Global Compact

n/k - not available

n/m - not material

n/a - not applicable

Notes:

⁽³⁾There is no material use of recycled water.

⁽⁴⁾EDP finalized its old air conditioned system remover plan.

⁽⁵⁾ The product (electricity and gas) sold by the company is not packed.

Social Performance

SOCIAL PERFORMANCE			Reported	Source of Information
EU14	s	Processes and processes to ensure the availability of a skilled workforce	Fully	Page 76
EU15	s	Percentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region	Fully	Page 74
EU16	s	Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors	Fully	Page 77; 86

^s Core Sector Indicators

Employment

	EMPLOYMENT		Reported	Source of Information	GC
LA1	c	Total workforce by employment type, employment contract, and region.	Partially⁽²⁾	Page 73-74	6
LA2	c	Total number and rate of employee turnover by age group, gender, and region.	Fully	Page 73-74	6
LA3	a	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.	No	n/k	6
EU17	s	Days worked by contractor and subcontractor employees involved in construction, operation and maintenance activities.	Fully	Page 73-74
EU18	s	Percentage of contractor and subcontractor employees that have undergone relevant health and safety training.	Partially⁽¹⁾	Page 94
		Labor/Management Relations
		Page 77	Fully
LA4	c	Percentage of employees covered by collective bargaining agreements.	Partially ⁽¹⁾	Page 73	1, 3
LA5	c	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.	Partially⁽¹⁾	Page 77	1, 3
		Occupational Health and Safety
		Page 77	Fully
LA6	a	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.	Fully	Page 77
LA7	c	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.	Fully	Page 73	1
LA8	c	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.	Fully	Page 73	1
LA9	a	Health and safety topics covered in formal agreements with trade unions.	No	n/k
		Training and Education
		Page 75	Fully
LA10	c	Average hours of training per year per employee by employee category.	Fully	Page 73	6
LA11	a	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.	Fully	www.edp.pt> Sustainability> Publications> edp social report 2010
LA12	a	Percentage of employees receiving regular performance and career development reviews.	Fully	100%	6
		Diversity and Equal Opportunity
		Pagw 75; 3.2 of EDP's Code of Ethics	Fully
LA13	c	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	Fully	Page 73-74	2, 6
LA14	c	Ratio of basic salary of men to women by employee category.	Fully	Page 73-74	2, 6

^cCore Indicators

^aAditional Indicators

^sSector Core Indicators

GC - Global Compact

⁽¹⁾ By the multiplicity and characteristics of the markets where it operates, EDP is expected to release full information only by 2012.

⁽²⁾ EDP finalized its old air conditioned system remover plan.

Human Rights

HUMAN RIGHTS			Reported	Source of Information	GC
		Investment and Procurement Action
		Page 84	Fully
HR1	c	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening	Fully	100%, referred to in general terms of purchase of the EDP	1
HR2	c	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken	Partially⁽¹⁾	Page 86	1
HR3	a	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained	Fully	Page 76	1
		Non-discrimination
		3.0 of EDP's Code of Ethics	Fully
HR4	c	Total number of incidents of discrimination and actions taken	Fully	Page 125	1, 6
		Freedom of Association and Collective Bargaining
		3.0 of EDP's Code of Ethics	Fully
HR5	c	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights	Fully	0%; Page 73; www.edp.pt> Corporate Governance> Ethic> Code of Ethics	1, 3
		Child Labor
		3.0 of EDP's Code of Ethics	Fully
HR6	c	Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor	Fully	Page 76; www.edp.pt> Corporate Governance> Ethic> Code of Ethics (clause 3.1.2)	1, 5
		Forced and Compulsory Labor
		3.0 of EDP's Code of Ethics	Fully
HR7	c	Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor	Fully	Page 76; www.edp.pt> Corporate Governance> Ethic> Code of Ethics (clause 3.1.2)	1, 4
		Security Practices
		EDP follows all national legal regulations concerning security practices. As our suppliers, security companies endorse EDP’s code of Ethics	Fully
HR8	a	Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations	No	n/k	1
		Indigenous Rights
		EDP has a close relationship with all its host communities, regardless of the business area or location of the operations, ensuring that dialogue remains open, frank and regular. Since 2004 EDP joined the Global Compact Initiative, reinforcing its commitment to promote the application of each one of its ten principles, along with the commitment to respect Universal Declaration of Human Rights, pursuing its activities in harmony with National Laws within the countries where the company operates.	Fully
HR9	a	Total number of incidents of violations involving rights of indigenous people and actions taken	Fully	0.	1

^cCore Indicators

^aAditional Indicators

GC - Global Compact

Notes:

⁽¹⁾By the multiplicity and characteristics of the markets where it operates, EDP is expected to release full information only by 2013.

Society

SOCIETY			Reported	Source of Information	GC
		Management Approach
EU19	s	Stakeholder participation in the decision making process related to energy planning and infrastructure development	Fully	Page 98
EU20	s	Approach to managing the impacts of displacement	Fully	www.edp.pt> Sustainability> Environment Impact Assessment> Environmental Impact Management in Peixe Angical Hydroelectric Power Plant
EU21	s	Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration plans	Fully	Page 78; 98
		Community
		Page 87	Fully
SO1	c	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting	Fully	Page 96; www.edp.pt> Sustainability> Environment
EU22	s	Number of people physically or economically displaced and compensation, broken down by type of project	Fully	0.
		Corruption
		4.1 of EDP's Code of Ethics	Fully
SO2	c	Percentage and total number of business units analyzed for risks related to corruption	Fully	100%; Page 132:SCIRF Model; Page 86: Value Chain	10
SO3	c	Percentage of employees trained in organization's anti-corruption policies and procedures	Fully	Page 76: EDP ethics training	10
SO4	c	Actions taken in response to incidents of corruption	Fully	Page 125	10
		Public Policy
		4.1 of EDP's Code of Ethics	Fully
SO5	c	Public policy positions and participation in public policy development and lobbying	Fully	www.edp.pt> About edp> Principles and Policies; www.edp.pt> Sustainability> Stakeholders> Dialog> Governmental Institutions; www.edp.pt> Sustainability> Approach to Sustainability> Participations	10
SO6	a	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country	Fully	www.edp.pt> Corporate Governance> Ethic> Code of Ethics (clause 4.1.2)	10
		Anti-Competitive Behavior
		4.1 of EDP's Code of Ethics	Fully
SO7	a	Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes	No	n/k	10
		Compliance
		3.1.1.EDP's Code Ethics	Fully
SO8	c	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations	Fully	Page 116

^cCore Indicators

^aAditional Indicators

^sCore Sector Inditadors

GC - Global Compact

n/k - not availabe

Notes:
⁽⁸⁾The monetary value of fines for EDP is mostly due to flaws in the supply and use of products and services.

Product Responsibility

PRODUCT RESPONSIBILITY			Reported	Source of Information
		Management Approach
EU23	s	Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services	Fully	Page 80
EU24	s	Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services	Fully	Page 82
		Customer Health and Safety
		Page 82	Fully
PR1	c	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures	Fully	Page 77; www.edp.pt> Sustentabilidade> Prevenção e Segurança> Segurança e Cidadania; www.edp.pt> Sustentabilidade> Ambiente> Desempenho> Campos Eléctricos e Magnéticos
PR2	a	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes	Fully	0.
EU25	s	Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases	Fully	Page 73
		Product and Service Labeling
		EDP follows European Regulations and invoices have environmental information. Portugal: a minha casa > edp5D > Serviço ao Cliente > Origem da Energia; Spain: Hogares> Información útil> Origen de la energía	Fully
PR3	c	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Fully	(10)
PR4	a	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes	No	n/k
PR5	a	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction	Fully	Page 80-81
		Marketing Communications
		Page 75	Fully
PR6	c	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship	Fully	non existant
PR7	a	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes	No	non existant
PR8	a	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data	No	n/k
		Compliance
		EDP follows the strict regulations on technical and commercial service published by the national regulators of each country: Page 80-81	Fully
PR9	c	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services	Fully	n/m
		Access
		Page 80	Fully
EU26	s	Percentage of population unserved in licensed distribution or service areas	Fully	0%
EU27	s	Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime	Fully	Page 81
EU28	s	Power outage frequency	Partially⁽²⁾	www.edpdistribuicao.pt> Qualidade> Documentação> Relatórios de Qualidade de Serviço
EU29	s	Average power outage duration	Fully	Page 48 (Portugal and Spain); Page 81 (Brazil)
EU30	s	Average plant availability factor by energy source and by regulatory regime	Partially ⁽¹¹⁾	Page 36; 39

^eCore Indicators

^aAditional Indicators

^sCore Sector Indicators

Notes:

⁽²⁾ By the multiplicity and characteristics of the markets where it operates, EDP is expected to release full information only by 2012.

⁽⁸⁾ The monetary value of fines for EDP is mostly due to flaws in the supply and use of products and services.

⁽⁹⁾According to national regulators.

⁽¹⁰⁾In Portugal and Spain CO₂emissions are reported on invoices.

⁽¹¹⁾ By the multiplicity and characteristics of the markets where it operates, EDP is expected to release full information only by 2011.

sustainability

Sustainability

Foundations

Index GRI